![]() ![]() ![]() Reboot your device and check if you can still see duplicate icons of the same app on the homescreen or the app drawer. If that doesn't help, open the app and tap on Clear data at the bottom to select Clear cache and Clear all data, one at a time. In addition, you should be able to delete the duplicate icon by dragging it towards the trash can, holding it there until it turns red, and then releasing it. While in Safe Mode, your phone will only have access to core apps that were pre-installed in the phone at the factory. Go back to Accessibility and select Reduce White Point. If done right, the background should become black. This will stop the phone from using transparent menus to display icons. Once your device has powered on, you should see the words "Safe Mode" in the lower right/left corner of your screen. Go into Settings>General>Accessibility (scroll down until you find this option) Under Accessibility, select Increase Contrast. ![]() Press and hold the power off icon until the Safe Mode prompt appears.To activate Safe Mode, hold the power key until the power off icon appears. The phone icon is generally located in the middle of the screen or near the bottom.If the problem no longer occurs while in Safe Mode, you've determined that the error is caused by a third-party app that was downloaded to your phone. We recommend putting your device in Safe Mode to test your apps. Have you downloaded any new apps recently? We're asking because you may have come across one that's harmful to your device causing it to malfunction.Have you performed a software update recently? If so, something may have went wrong with the update.When did this error begin? This will help us figure out the root cause of things.Let's work together to figure out why you're seeing more than one phone icon, answer the following questions to help us determine what's going on with your device: ![]()
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